For both small and large companies, customer support is of critical importance. Having the right customer service can be the difference between a successful company and one that fails.
Using customer service will give your company the right image and be a secure sign that you are genuinely concerned about your customers and aim to keep them happy.
Based on core and advanced features and price points, we compiled the best offerings on the market. Using the list, determine which solution works best for your business.
HubSpot Service Hub
Customer service software from HubSpot makes it easy, fast, accurate, and enjoyable to solve customer problems.
This includes ticketing & scheduling to keep you organized; an expert base to help customers; live chat & bots in quicker response times; customer reviews & survey instruments to assess customer satisfaction.
Prices from the HubSpot Service Hub start at $50.00 per month, per user. There is a free version of the HubSpot Service Hub that offers a free trial.
HelpDesk
HelpDesk is a system that simplifies work for your teams. It’s full of features that encourage your team to work together. You can use tagging, add private notes, give tickets, and generate a canned response for other team members.
The system encrypts your data with 256-bit SSL protocol to ensure the highest degree of security.
HelpDesk is designed to save time and allow your agents to provide the highest standard of customer service. The price of HelpDesk starts at $4.00 a month per device.
Zendesk
Zendesk is currently one of the most common customer support solutions. This robust and cloud-based customer support platform allows businesses to offer outstanding customer experiences.
It offers a comprehensive range of essential support solutions, including support desks, live chats, and expert management.
Companies use these resources for consumers, including social media, internet, mobile apps, email, and television on every platform, and support them.
In the end, Zendesk aims at helping companies to improve their customer experience, reduce costs, and increase productivity.
Zendesk has all the essential desk tools for starting. It features a ticket system that can handle thousands of tickets daily and can be run simultaneously by 5 to 500 staff.
It is also a unified hub where interactions from multiple support channels, including email, web, chat, and social networks, can be consolidated.
Zendesk operates with all sizes and types of businesses. Its pricing begins at $5 per agent.
Whatfix
If you provide apps or website applications, then Whatfix can be your helper. Organizations can use auto curate digital guides and incorporate all app communication points using the Whatfix Interactive Guidance System.
Whatfix provides customers help in-app so they can resolve problems quickly and get to using your product.
Check their website for pricing information.
LiveChat
LiveChat provides your support team with a cost-effective way to provide an outstanding experience across your customer’s help journey. It makes support easier by allowing you to hold several chat sessions simultaneously.
You can also send canned responses to frequently asked questions, add chat tags, display chat transcriptions, and send files to the customers through the chat window. This makes customer support simpler.
Pricing for LiveChat begins at $19.00 a month and does not have a gratuitous version per user.
Freshdesk
Freshdesk, another standard assistance desk software, provides users with the majority of tools and features they would expect from a regular assistance desk software.
Other services provide automated entry-level processes, inbox support open to the whole team, support for virtual customers, information bases or portals, and community forums
The program also features an integrated ticket time monitoring feature to recognize the bottlenecks that obstruct support operations.
You can quickly test whether the great free trial package they have suits the needs of your business.
Their pricing starts at $15 to $99. They also offer a free trial. Check out their website for more information.
Sparkcentral
Sparkcentral is a digital customer service SaaS platform: listen, support, and contact your customers on their favorite channels. They deliver a turnkey corporate contact center solution that incorporates a broad range of asynchronous channels.
Explore the full potential of customer service by controlling all communication channels on a single platform. It is easy to use and integrate with other external networks or applications seamlessly.
Sparkcentral offers no free trial.
Conclusion
The right customer support software can enhance your business reputation by providing efficient communication between customers and agents. Choose the best option and pricing plan for your business and get going.
